Lotus Notes / Domino Administrator

Updated March 28, 2008: Unavailable, working remotely from my home office for Fortune 500 Global Client.

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Letters of Recommendation and List of References, available upon request.

Summary: Lotus Notes / Domino Administrator, with 11 years extensive, hands-on, 2nd & 3rd Level. Dedicated team player, analytical, observant, self-starter, excellent oral and written communication skills, and "do-whatever-it-takes-to-get-the-job-done" approach.

U.S. Citizen, located 60 minutes north of Philadelphia, 90 minutes west of New York City, on the border of Eastern Pennsylvania/Western New Jersey, interested in contract assignments. Also, available to work remotely from my home office.

Since 1996, a Self-Employed and Incorporated Consultant, for the NBA (National Basketball Association), Automated Financial Systems (AFS), The Hartford Insurance at Planco Financial Services, The U.S. Department of Commerce at The U.S. Census Bureau (twice), American Water, Hewlett-Packard at Wachovia Bank, Atofina Chemicals, Novartis Pharmaceutical, The City of Philadelphia, Pa., Mercedes Benz (DaimlerChrysler), Quest Diagnostics, Ernst & Young, U.S. Tobacco, Federal Reserve Bank of Philadelphia, Hoffman-LaRoche, Johnson & Johnson, and Pfizer.

Hardware: HP Proliant DL385, Compaq Proliant DL380, DL580, & DL760, 1500, 1850, 4500, 6500R, and 8500 Servers, Dell Servers, RS6000 Servers, HP/Compaq/IBM/Toshiba laptops.

Software / Tools / Firmware: Lotus Notes Client / Domino Servers R3.x, 4.x, 5.0.12, 6.5.5FP3, 7.0.2, 8.0, Domino Designer, Microsoft SharePoint Services, TrendMicro ScanMail for Domino, TrendMicro ScanMail for Lotus Notes, Blackberry Manager 4.1, BlackBerry 4.0 Desktop Manager, BlackBerry Servers 4.1, 4.0, and 2.2, BigSky Remark Unified Messaging Assistant for Lotus Notes, Sametime, QuickR, QuickPlace, TeamRoom, Domino Web Access, iNotes, Postini, MIMEsweeper for SMTP Manager, MIMEsweeper Policy Editor, EmailXtender for Notes, Mirapoint Spam Filter, Barracuda Spam Firewall 400, SpamSentinel, Symantec Anti-Virus Filtering for Domino, Symantec Mail Security for Domino, TeamStudio CIAO!, ITIM (Tivoli Identity Manager), ADT(Automated Deployment Toolkit for Lotus Notes), ServerAdmin Plus, Active Directory, Contivity VPN Client, ManageEngine OpManager, Microsoft Project, Ehealth Report Generating Tool, IBM iSeries Navigator, Tivoli Desktop Administrator, Putty Terminal Client, WinSCP File Copy Program, Remote Insight Board Lights-Out Edition, HP IP Console Viewer, SecurePath, Microsoft TechNet, Citrix, Netfinity Service Manager, CMT(Binary Tree Common Migration Tool), Notes Upgrade Services Wizard, Spirian Migration Tool, Exchange Administrator 5.5, Outlook 2003, GroupWise, CC:Mail, Schedule Plus, Veritas NetBackup, Arcserve, FaxCom for Domino, RightFax, Domino.Doc, SnagIt Screen Capture Software, Peregrine Service Center, Heat, Remedy, HPOpenview Service Desk, Netman, Magic Solutions, Utopia , Applix, Meeting Center/WebEx, Netop Remote Control, NetMeeting, LanDesk, PC Anywhere, LapLink, DameWare Remote Control, Inoculan, Norton Anti-Virus, GroupShield, Microsoft Server Manager, Visio.

Operating Systems / Platforms: WIN95/98/NT/2000/2003/XP, AS/400, Novell, Unix, Linux

Employment History: Self-employed consultant since 1996 for these clients:

Fortune Global 500 Company: (Work remotely from my home office in Pennsylvania)
Lotus Notes / Domino Administrator: March 2008 - Present
Provide 2nd/3rd Level Notes / Domino Admin Support, servicing a Global Notes / Domino messaging, collaboration, and mobile device environment, within an international, single domain of approximately 230 Domino servers, 39,000 users, and 5000 applications.
Responsible for Daily monitoring of 43 Regional North American, South American, and some European Domino servers, for tasks such as Availability Index Checks, Performance / Resource / Disk Structure / Disk Space Checks, Mail Routing Monitoring, Replication History Checks (for critical system files, i.e., names.nsf, admin4.nsf, mobiledircat.nsf, catalog,nsf, etc...)
Management of Notes Group, Mail-In Database, Notes Application, Mail Topology: (Creations, deletions, updates, replica creations, replication issues, ACL alignments, connection documents.)
Daily management / monitoring, assignment and resolution of tickets in Remedy, and coordination with internal Regional colleagues & external Service providers.
General Notes Maintenance Tasks: Repair / fixup corrupted Notes-related applications, mailboxes, databases, system files.
Regular meetings with Local/Regional Administrators on general queries/clarifications.
Consultancy for Local Administrators on client Domino policies, standards, procedures and guidelines.
Antivirus for Lotus Notes configuration and management, e.g. McAfee Groupshield consultancy, including verification of virus definition file updates. If/when virus def files don't update, contact regional admins to have them update Groupshield asap.
Setup real-time server statistics performance monitor, resulting in successful troubleshooting of performance issues on French application server.
Discovered databases on all 15 North American Servers, had not been compacted in quite sometime, and no compact program created and/or scheduled to run on those servers. Created Compact programs for all 15 NA servers.
Discovered replication on names.nsf on an application server was temporarily disabled, and NAB had not replicated in since September 2007. Server was shutdown over the weekend, and new names.nsf replica was created.
Discovered corrupt log.nsf file on server. Bounced server, creating new log.nsf.
Updated approximately 30+ Domino Servers on Remedy Main Data Sheet, and removed about 15 obsolete servers from same.
Deleted over 2,000 obsolete AdminP requests, awaiting admin approval for deletions of private design elements, mail files and replicas, for servers that were de-commissioned years ago.
Analysis and modification of server notes.ini files.
Analysis and troubleshooting of customized statrep.nsf database error messages on all NA servers.
Analysis of server documents for all 15 North American servers.

National Basketball Association (NBA), Secaucus, New Jersey
Lotus Notes / Domino Administrator: January 2008 - March 2008 (Short-term backfill assignment)
Provide 2nd & 3rd Level Lotus Notes / Domino Server operational and project-related support to NBA users, I.T. Management and Staff, including NY, NJ, Domestic and International Regional offices, Team and Arena Offices and various events.
Responsible for implementing and supporting Lotus Notes/Domino environment and ensuring Domino servers are secure, accessible and available at all times.
Resolved issue of Ticketmaster.com mail not being able to route thru Postini, to NBA.com domain, by accessing Postini portal, and using "addallowedips" command, to add new Ticketmaster IP range.
Fixed public key mismatches for 50+ Notes/Domino users; Autoresponder message sending multiple messages to users; Multiple person docs in Domino Directory, "Ghost" rule in users mail file by deleting mail file, replicating new one and running compact -c to get rid of the rule; Discovered and stripped notes ID from 15 person documents in Domino Directory; Fixed incorrect ACL's for 2200+ mail files; Created restricted groups in NAB; Created numerous mail-in databases; Discovered and deleted 223 obsolete mail files across the domain, reclaiming 27GB of disk space on mail servers.
Monitor the operation of the Notes/Domino environment & systems to ensure status of email & applications.
Participate with the Helpdesk and Desktop Group during problem analysis/resolution.
Review system logs and reports for possible issues.
Identified and resolved complex Lotus Notes/Domino problems utilizing structured troubleshooting methods, techniques and tools, including Domino Designer.

Automated Financial Systems (AFS), Exton, Pa
Lotus Notes / Domino Administrator: October 2007 - January 2008 (Short-term backfill assignment)
Analyzed server, configuration, connection and program documents, messaging settings, policy documents, profile settings, & notes.ini files, for all servers, & recommended resolutions for 30+ errors, as part of process of tweaking servers for max efficiency, & to resolve low availability index issue on mail servers.
Daily management, analysis, troubleshooting and monitoring of 450+ Lotus Notes 6.5 mail files/users, including daily monitoring of critical server tasks, analysis & problem resolution of miscellaneous and mail routing events log file views, available server disk space, statrep.nsf for errors, multiple mail.box's for dead mail, calendaring & scheduling issues, check to make sure log file is being written to, and not corrupt, check adminp compacted successfully, agent manager error messages, etc…
Modified incorrect ACL settings on 350+ mail files; Register new notes users; Group modifications; User re-certifications; Modify program documents; Assist users in creating mail rules versus running personal agents on server; Create Mail-In Databases & corresponding Mail-In database documents; Discovered and deleted 25+ full text indices and associated directories on mail server reclaiming 3GB disk space on mail server.
Using Domino Designer, created autoresponder / reply to sender, simple action agent, and added condition statement whereby agent only runs against mail messages (memo form) delivered to the mail database, versus calendar invite reponses (notice form).
Upgraded Symantec Mail Security for Domino from 5.1 to 7.5.1.23 on Domino Servers.

The Hartford Insurance for Planco Financial Services, Wayne, Pa.
Lotus Notes / Domino Administrator: February 2007 - September 2007
Daily management, analysis, troubleshooting and monitoring of 1000+ Lotus Notes 6.5 mail files/users, on 20 Domino 6.5 Hub, Application, Fax, LEI, Mail, SMTP, and also Mail Relay servers, including daily monitoring of critical server tasks, analysis & problem resolution of log files miscellaneous and mail routing events views, available disk space, statrep.nsf for errors, multiple mail.box's for dead mail, calendaring & scheduling issues, etc…..
24 x 7 Support via Laptop VPN client and Blackberry.
Documented and successfully completed procedure to update Domino Servers for DST (Daylight Saving Time) issue; Updated Java Time Zone, Domino Web Access, Rooms & Resources database, and all R5 and ND6 mail files; Modified agents, forms, and batch files to successfully complete project.
Work with Notes Developers to move databases into production, using TeamStudio CIAO!; Refresh design of production databases with updated master templates.
Survey, Document, Stabilize Symantec Anti-Virus 3.1 and 4.0 on all Domino Servers, and Upgraded all servers to Mail Security for Domino 5.1.
Use Microsoft Sharepoint 2.0 as a repository for Lotus Notes Documentation. Created and Uploaded 15 "How to" Documents including on How to Activate Blackberry Users, How to Resolve Undelivered Blackberry Messages, How to Edit the Out of Office Profile and Out of Office Agent, Delete the notes user, Register the notes user, Assign a fax number to a notes user, MIMESweeper troubleshooting,, etc….
Upgraded SpamSentinel from version 4.2 to version 6.0.5.2.
Created Explicit Archive Policy, Settings, & Criteria for user in an archive prohibited environment; Modified $Policies view in users personal NAB to allow dynamic client configuration to recognize new archive settings.
Using Domino Designer, grant database view rights for users in templates; Refresh design on corresponding production databases.
Registered new Domino servers in Planco domain, modify various Policy documents.
Created key ring file and CA Certificate, merged signed CA Certificate into key ring, restarted http task to correct an issue with an expired web server certificate.
Discovered and deleted 45 obsolete mail files from various mail servers, reclaiming 12GB of space.
Updated NAB person doc certificates for 50+ users whose public keys did not match certificates.
Modified server notes.ini files to fix incorrect configuration settings.
Register, rename, delete users, approve database deletions in Adminp; Move databases between servers; Create mail-in databases & corresponding mail-in db documents
Monitor MIMESweeper on Mail Relay Server; Monitor SPAMSentinel for Domino Server and Symantec Mail Security for Domino.
Uninstalled MailSweeper 4.3_12 and installed MimeSweeper for SMTP 5.2 on outbound mail relay server.
Using Set Config command, changed path of temp dir on mail servers notes.ini files, to resolve issue associated with Legato EmailXtender, in preparation for Legato Upgrade Project; disabled/re-enabled mail journaling; remotely shutdown Domino Mail servers and upgraded to Legato EmailXtender 4.80.266.

U.S. Department of Commerce at Bureau of Census, Suitland, MD (Second Assignment)
Lotus Notes / Domino Administrator: June 2005 - February 2007
SSS (Special Sworn Status) Individual: Contract employee hired to assist the Census Bureau on work authorized by Title 13, subject to same confidentiality requirements as regular Census Bureau employees.
Daily management, analysis, and troubleshooting of 9000+ Lotus Notes 6.5.2 mail files/users, and monthly server maintenance on 49 Domino 6.5.5 Hub, Mail, SMTP, Application, Quickplace, Sametime, VoiceMail, Archive, and Development servers.
Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, data drive disk space, clubusy.nsf for replication conflicts, statrep.nsf for errors, mail.box's for dead mail, replication events cluster replication, troubleshoot mail file rules & purge rules, replace design of improper mail templates.
Troubleshoot & resolve server crashes, open PMR"s with Lotus, including submitting NSD files for analysis.
Upgraded the Bureau's internal email antivirus system from TrendMicro ScanMail for Lotus Notes 2.6 to TrendMicro ScanMail for Domino 3.0, including TrendMicro Add-On Agent, Service packs and patches, on Hub, Mail, Archive, SMTP/MTA, and Quickplace Servers.
Applied updated Lotus Notes 6.5.2 mail template to mail and archive mail files on 24 servers.
Installed BlackBerry Desktop Manager 4.0 SP1, on client machines, and synchronized Notes 6.5.2 Client with users handheld devices.
Rebuilt Notes Archive Server using Remote Desktop Connection
Create online scheduled server archiving for select users, troubleshoot mail archiving, including synchronizing documents and rebuilding archive profiles.
Created a Mail-in DB for collecting diagnostic files, as a repository for Automatic Diagnostic Data Collection (ADC) Tool, corresponding MIDB document, modified server diagnostic configuration settings, and forced server crashes in the lab.
Run/analyze Cluster Report showing primary mail files, without corresponding cluster replicas, and Replica Report showing database replica id's that do not match.
Secondary responsibility for BigSky Remark Messaging/Voicemail Servers and Account Requests
Secondary responsibility for Trend Micro ScanMail software on Notes Servers.
Secondary responsibility for Monthly Server & Mail Reports to management.
Secondary responsibility for Quickplace Servers, including unregistering places in Place Catalog, renaming directories, registering and unlocking new place names in Place Catalog using qptool command.
Use Remedy to document issues.

American Water, Hershey, Pa.
Lotus Notes / Domino Administrator: November 2004 - May 2005
Resolve outstanding Notes tickets/issues for 5,000+ Notes users and work on/close @ 30 to 50 tickets daily.
Register, rename, recertify, & delete users, move users to new certifier & new mail servers, modify person docs, troubleshoot mail routing, database access issues, out of office agents, modify location docs, create mail-in databases, ACL / Mail / & Multi-Purpose Notes Groups.
Resolve Calendaring & Scheduling issues, create Group Calendars.
Use ServerAdmin Plus to audit Notes multi-purpose Group security and ACL lookups.
Created private view on local copy of NAB showing sortable Format Preference for Incoming Mail and Full Name columns for each user.
Move primary mail files on AS/400 to mail archive directory as part of user deletion process.
Using Domino Designer, modify database form fields per user request.
Research & document notes.ini parameters & server doc settings for approximately 20 mail, hub, application, web, fax & test servers.
Issue Sametime licenses to new users, send URL to users to download Sametime to desktop with instructions on creating Sametime password.
Troubleshoot Sametime Meeting connectivity issues due to WinXP SP2 upgrades on client machines.

U.S. Department of Commerce at Bureau of Census, Suitland, MD (First Assignment)
Lotus Notes / Domino Administrator: May 2004 - November 2004
SSS (Special Sworn Status) Individual: Contract employee hired to assist the Census Bureau on work authorized by Title 13, subject to same confidentiality requirements as regular Census Bureau employees.
Provide daily monitoring, analysis, troubleshooting & management of 4000 Lotus Notes mail users.
Backup responsibility for National Processing Center Notes Mail, Application & Development Servers.
Generate monthly Notes Mail, Application Server Availability & Notes Mail Traffic reports.
Create Event Generators/Handlers and SNMP traps to allow HP Openview monitoring of Domino Servers.
Modify Notes.ini file to add QuerySet Handler, Event Interceptor, & Collect tasks to support SNMP Queries, Traps, & Domino Statistic Threshold Traps.
Increased mail file quotas for 4000+ users and Mail-In Databases
Discovered & resolved issue of 75 mail files missing template, & protected user created folders against design changes, while replacing the mail template.
Move view rebuild subdirectories on 40 servers to data volume to accommodate view rebuild disk space issues & modified notes.ini settings parameter on server config document to change subdirectories path.
Create incident reports relating to system outages & Change Control documentation for changes to be implemented in messaging environment.
Installed and configured TrendMicro Scanmail on Quickplace servers.
Test debugging parameters on Notes Lab Mail Server to troubleshoot server issues.

Hewlett-Packard at Wachovia Bank, Charlotte, NC
Groupwise & Exchange to Lotus Notes R6 Migration Engineer: October 2003 - May 2004
2nd Level Pre-, Production-, & Post-End User Migration Support.
One of 8 Migration Coordinators/Engineers/Desktop Support team members, remotely supporting via open phone lines, 15+ Desktop Engineers migrating 2500+ Groupwise users & 6500+ Exchange users from 120+ remote sites, for both Wachovia Bank & Wachovia Securities.
Troubleshoot Notes Client installation issues, and Notes mail migration issues, (mail forwarding rules, message counts, archived mail, customized migration docs, .pst files, address books, schedule plus, etc…) using ADT and CMT tools.

From September 1996 to October 2003: All Lotus Notes / Domino Administrator Contract Assignments:
Atofina Chemicals: Philadelphia, Pa.
Novartis Pharmaceuticals: East Hanover & Florham Park, NJ
City of Philadelphia, Philadelphia, Pa.: Mayor's Office of Information Services; Department of Recreation
Mercedes-Benz USA (DaimlerChrysler): Montvale, NJ
Quest Diagnostics: Collegeville, Pa.
Ernst & Young: New York, NY & Lyndhurst, NJ
US Tobacco (UST): Greenwich, CT
Federal Reserve Bank: Philadelphia, Pa.
Air Products & Chemicals: Allentown, Pa.
Hoffman-LaRoche: Nutley, NJ

From November 1991 to September 1996, worked as PC & Mainframe Help Desk for:
Johnson & Johnson: Raritan, NJ
Pfizer: Parsippany, NJ
The Greif Company: Allentown, Pa.: (Former 135 year old apparel manufacturer for Perry Ellis and Ralph Lauren men's suits.)

EDUCATION:

FRAMEWORKS, Trevose, Pa. 2005
Administering IBM Lotus QuickPlace 3

PRODUCTIVITY POINT INTERNATIONAL, Chicago, Illinois 2004
Administering the Lotus Domino R6 Environment: Operating Fundamentals
Administering the Lotus Domino R6 Environment: Building the Infrastructure
Administering the Lotus Domino R6 Environment: Managing Servers and Users

GLOBAL KNOWLEDGE NETWORK, King of Prussia, Pa. 2001
Implementing a Domino Infrastructure (R5)
Deploying Domino Applications (R5)
Maintaining a Domino Server Infrastructure (R5)
Maintaining a Domino User (R5)

NETLAN, New York, NY 1999
Domino System Administrator Update Course for Lotus Notes 5.0
Lotus Help Desk Support for Notes 5.0

PRODUCTIVITY POINT INTERNATIONAL, Allentown, Pa. 1997
Lotus Notes R4.5 System Administration 1 Course  

INFORMATION COMPUTER SYSTEMS INSTITUTE, Allentown, Pa. 1995
Earned a Certified Netware Administrator Certification.

THE CHUBB INSTITUTE, Parsippany, NJ 1991
Earned a Diploma in Computer Operations.