***********Updated 3/5/10: Finished 18 Month Assignment and Available
Now.**********
Select
this link for a MS
Word Doc Full Version of this Abbreviated Resume.
Summary:
Lotus Notes / Domino Administrator, with 13+ years extensive,
"hands-on", 2nd & 3rd Level experience. Self-starter, with
a "do-whatever-it-takes-to-get-the-job-done" approach. Self-motivated
and passionate about quality and excellence. Excellent written and
oral communication skills. Strong troubleshooting,
resolution, organizational and documentation skills.
Pro-actively address issues quickly, effectively, and communicate
ideas and concepts. Able to multi-task and balance several projects
concurrently, and work effectively as part of team and independently,
to meet business requirements with limited supervision.
Since 1996, a Self-Employed / Incorporated Consultant for SPX,
Henkel, National Basketball Association (NBA), Automated Financial
Systems (AFS), Hartford Insurance at Planco Financial Services, U.S.
Department of Commerce at U.S. Census Bureau
(twice), American Water, Hewlett-Packard at Wachovia Bank,
Atofina Chemicals, Novartis Pharmaceutical, City of Philadelphia,
Pa., Mercedes Benz (DaimlerChrysler), Quest Diagnostics, Ernst &
Young, U.S. Tobacco, Federal Reserve Bank of Philadelphia, Hoffman-LaRoche,
Johnson & Johnson, and Pfizer.
U.S.
Citizen, located 60 minutes north of Philadelphia, 90
minutes west of New York City, on the border of Eastern Pennsylvania/Western
New Jersey, interested in contract assignments,
within a 200 mile radius of Zip Code 18106, including Midtown/Lower
Manhattan, New Jersey, Delaware, the Harrisburg to Philadelphia /
Eastern Pennsylvania corridor, the Northern Virginia / Washington,
D.C. / Baltimore corridor, and Southwestern Connecticut.
Available to
travel domestically and also globally, with always current U.S. Passport.
Software / Tools / Firmware: Lotus
Notes Client / Domino Servers R3.x, 4.x, 5.x, 6.x, 7.x, Domino
Administrator, Domino Designer, Domino Domain Monitor (DDM),
Blackberry Manager 4.1.4, 4.1.6, BlackBerry 4.0 Desktop Manager, BlackBerry
Servers 4.1, 4.0, and 2.2, Sametime, QuickPlace, TeamRoom, Domino
Web Access / iNotes, NotesPeek, TrendMicro ScanMail for Domino, TrendMicro
ScanMail for Lotus Notes, Microsoft SharePoint Services, BigSky Remark
Unified Messaging Assistant for Lotus Notes, FOPE: Forefront Online
Protection for Exchange / Exchange Hosted Services(EHS), Sprint Admin
Center, Postini, MIMEsweeper for SMTP Manager, MIMEsweeper Policy
Editor, EmailXtender for Notes, Mirapoint Spam Filter, Barracuda Spam
Firewall 400, SpamSentinel, Symantec Anti-Virus Filtering for Domino,
Symantec Mail Security for Domino, TeamStudio CIAO!, ITIM (Tivoli
Identity Manager), ADT(Automated Deployment Toolkit for Lotus Notes),
ID Manager 4.5 for ND6 ID Management System, ServerAdmin Plus, Active
Directory, Nortel Contivity VPN Client, Cisco VPN Client, ManageEngine
OpManager, Microsoft Project, Ehealth Report Generating Tool, IBM
iSeries Navigator, Tivoli Desktop Administrator, Putty Terminal Client,
WinSCP File Copy Program, Remote Insight Board Lights-Out Edition,
HP IP Console Viewer, SecurePath, Microsoft TechNet, Citrix, Netfinity
Service Manager, CMT(Binary Tree Common Migration Tool), Notes Upgrade
Services Wizard, Spirian Migration Tool, Exchange Administrator 5.5,
Outlook 2003, GroupWise, CC:Mail, Schedule Plus, Veritas NetBackup,
Arcserve, FaxCom for Domino, RightFax, Domino.Doc, SnagIt Screen Capture
Software, CA Service Desk, GWI (Help Desk Software), Peregrine Service
Center, Heat, Remedy, HPOpenview Service Desk, Netman, Magic Solutions,
Utopia , Applix, Meeting Center/WebEx, Netop Remote Control, NetMeeting,
LanDesk, PC Anywhere, LapLink, DameWare Remote Control, Inoculan,
Norton Anti-Virus, GroupShield, Microsoft Server Manager, Visio.
Operating
Systems / Platforms: WIN/NT/2000/2003/XP, AS/400, Unix
Employment
History: Self-employed consultant since 1996 for these
clients:
SPX, Inc.,
Charlotte, North Carolina
Lotus Notes / Domino Administrator: August 2008 - January 2010
(18 month assignment)
Work a 6:00 a.m. to 5:00 p.m. schedule, in addition to providing 24
x 7 coverage, to provide 2nd/3rd Level Notes / Domino Admin Support,
servicing a Global Notes / Domino messaging, collaboration, &
Blackberry environment, within an international, single domain of
approximately 75 Domino servers, 17,000+ users, in a mixed R6 and
R7 environment, as part of a 24 hour "Follow-the-Sun" Global
team coverage.
Use Domino Admin client to monitor servers, waiting & held message
counts, run server console command tasks, troubleshoot mail routing
issues, including restarting router, updating routing table, etc….
Using Blackberry Manager 4.1.6, Add / Activate / Delete / Purge users,
Assign Software Configuration, Assign IT Policy, Set Activation Password,
Resend Service Books, modify PIM Sync Address Book settings, etc….
Setup DDM in events4.nsf (Monitoring Config DB) and made certain event
task running.
Created DDM probes and filters for simple (reported to server console)
and enhanced events (generated by probes, event generator or targeted
server, db or agents….) and proactively view event docs on daily basis.
Resolve database, address book, clubusy, replication and synchronization
issues.
Use ID Manager Requests Database ND6 & ND7, an ID Management system
to troubleshoot new user registration issues, distribute Notes ID's,
Recertify Users, Name Changes, User Moves to New Certifiers, User
Terminations, create Mail-in Databases, etc…
Use CA Service Desk to view, resolve and document tickets; Review,
approve, process Adminp requests; Reconcile missing mail file replicas.
Use FOPE: Forefront Online Protection for Exchange (formerly Exchange
Hosted Services), mail filtering software, including anti-virus, anti-spam,
quarantine, junk mail, etc….to whitelist/blacklist domains, create
policy rules, release quarantined mail, etc…..
Installed and configured Blackberry Manager 4.1.4 on Support Team
Members machines.
Modified Formula in action of form to allow users with certain ACL
roles assigned, ability to view/use a hidden button.
Work with IBM Support on escalated Notes issues, and RIM Support on
escalated Blackberry issues.
Trained new Notes Administrators.
Henkel, Inc., Rocky Hill, Connecticut
Lotus Notes / Domino Administrator: March 2008 - August 2008
(6 month assignment)
Provide 2nd/3rd Level Notes / Domino Admin Support, servicing
a Global Notes / Domino messaging, and collaboration environment,
within an international, single domain of approximately 230 Domino
servers, 52,000 users, and 5000 applications, as part of a 24 hour
"Follow-the-Sun" Global team coverage.
Responsible for Daily monitoring of 43 Regional North American, South
American, and some European Domino servers, for tasks such as Availability
Index Checks, Performance / Resource / Disk Structure / Disk Space
Checks, Mail Routing Monitoring, Replication History Checks (for critical
system files, i.e., names.nsf, admin4.nsf, mobiledircat.nsf, catalog,nsf,
etc...)
Management of Notes Group, Mail-In Database, Notes Application, Mail
Topology: (Creations, deletions, updates, replica creations, replication
issues, ACL alignments, connection documents.)
Daily management / monitoring, assignment and resolution of tickets
in Remedy, and coordination with internal Regional colleagues &
external Service providers.
General Notes Maintenance Tasks: Repair / fixup corrupted Notes-related
applications, mailboxes, databases, system files.
Assisted in creation and implementation of a regional based Domain
Catalog model, to replace incorrect standards for catalog.nsf file,
due to ACL & Data inconsistencies causing replication delays &
slow access.
Assisted in Password Checking and Password Digest Clearing project.
Regular meetings with Local/Regional Administrators on general queries/clarifications;
Consultancy for Local Administrators on client Domino policies, standards,
procedures and guidelines.
Coordinated Cobian to Mirapoint Spam Filter Pilot Testing project.
Antivirus for Lotus Notes configuration and management, e.g. McAfee
Groupshield consultancy, including verification of virus definition
file updates.
Setup real-time server statistics performance monitor, resulting in
successful troubleshooting of performance issues on French application
server.
Discovered databases on all 15 North American Servers, had not been
compacted in months, & no compact program created or scheduled
to run on those servers. Created Compact programs for all 15 NA servers.
Discovered replication on names.nsf on an application server was temporarily
disabled, and NAB had not replicated in since September 2007. Server
was shutdown, and new names.nsf replica was created.
Discovered corrupt log file on server. Shutdown server, renamed log.nsf,
server re-start created new log.nsf.
Updated 30+ Domino Servers on Remedy Main Data Sheet, & removed
15 obsolete servers from same.
Deleted 2,000+ obsolete AdminP requests, awaiting admin approval for
deletions of private design elements, mail files and replicas, for
servers that were de-commissioned years ago.
Analysis & modification of server notes.ini files; Analysis &
troubleshooting of customized statrep.nsf database error messages
on all NA servers; Analysis of server documents for 15 North American
servers.
National Basketball Association (NBA), Secaucus, New Jersey
Lotus Notes / Domino Administrator: January 2008 - March 2008
(3 month short-term backfill assignment)
Provide 2nd & 3rd Level operational and project-related support
to NBA users, I.T. Management and Staff, including NY, NJ, Domestic
and International Regional offices, Team and Arena Offices and various
events.
Responsible for implementing and supporting Lotus Notes/Domino environment
and ensuring Domino servers are secure, accessible and available at
all times.
Resolved issue of Ticketmaster.com mail not being able to route thru
Postini, to NBA.com domain, by accessing Postini portal, and using
"addallowedips" command, to add new Ticketmaster IP range.
Fixed public key mismatches for 50+ Notes/Domino users; Autoresponder
message sending multiple messages to users; Multiple person docs in
Domino Directory, "Ghost" rule in users mail file by deleting
mail file, replicating new one & running compact -c to get rid
of the rule; Discovered & stripped notes ID from 15 person documents
in Domino Directory; Fixed incorrect ACL's for 2200+ mail files; Created
restricted groups in NAB; Created numerous mail-in databases; Discovered
and deleted 223 obsolete mail files across the domain, reclaiming
27GB of disk space on mail servers; Review system logs & reports
for possible issues.
Identified and resolved complex Lotus Notes/Domino problems utilizing
structured troubleshooting methods, techniques and tools, including
Domino Designer.
Automated Financial
Systems (AFS), Exton, Pa
Lotus Notes / Domino Administrator: October 2007 - January 2008
(4 month short-term backfill assignment)
Analyzed server, configuration, connection and program documents,
messaging settings, policy documents, profile settings, & notes.ini
files, for all servers, & recommended resolutions for 30+ errors,
as part of process of tweaking servers for max efficiency, & to
resolve low availability index issue on mail servers.
Daily management, analysis, troubleshooting and monitoring of 450+
Lotus Notes 6.5 mail files/users, including daily monitoring of critical
server tasks, analysis & problem resolution of miscellaneous and
mail routing events log file views, available server disk space, statrep.nsf
for errors, multiple mail.box's for dead mail, calendaring & scheduling
issues, check to make sure log file is being written to, and not corrupt,
check adminp compacted successfully, agent manager error messages,
etc…
Modified incorrect ACL settings on 350+ mail files; Register new notes
users; Group modifications; User re-certifications; Modify program
documents; Assist users in creating mail rules versus running personal
agents on server; Create Mail-In Databases & corresponding Mail-In
database documents; Discovered and deleted 25+ full text indices and
associated directories on mail server reclaiming 3GB disk space on
mail server.
Using Domino Designer, created autoresponder / reply to sender, simple
action agent, and added condition statement whereby agent only runs
against mail messages (memo form) delivered to the mail database,
versus calendar invite reponses (notice form).
Upgraded Symantec Mail Security for Domino from 5.1 to 7.5.1.23 on
Domino Servers.
The Hartford
Insurance for Planco Financial Services, Wayne, Pa.
Lotus Notes / Domino Administrator: February 2007 - September 2007
(9 month assignment)
Daily management, analysis, troubleshooting and monitoring of
1000+ Lotus Notes 6.5 mail files/users, on 20 Domino 6.5 Hub, Application,
Fax, LEI, Mail, SMTP, and also Mail Relay servers, including daily
monitoring of critical server tasks, analysis & problem resolution
of log files miscellaneous and mail routing events views, available
disk space, statrep.nsf for errors, multiple mail.box's for dead mail,
calendaring & scheduling issues, etc….. Register, rename,
delete users, approve database deletions in Adminp; Move databases
between servers; Create mail-in databases & corresponding mail-in
db documents
24 x 7 Support via Laptop and Blackberry.
Documented and successfully completed procedure to update Domino Servers
for DST (Daylight Saving Time) issue; Updated Java Time Zone, Domino
Web Access, Rooms & Resources database, and all R5 and ND6 mail
files; Modified agents, forms, and batch files to successfully complete
project.
Used ITIM to synch passwords for users to allow access to Notes/Domino
Resources
Created ITIM Users, Identities, Accounts, Access, Password rules,
Services Types, Services, Service Definition Files, etc….
Created ITIM Adoption, Identity, Password, Provisioning, Recertification,
and Service Selection Policies.
Work with Notes Developers to move databases into production, using
TeamStudio CIAO!; Refresh design of production databases with updated
master templates.
Survey, Document, Stabilize Symantec Anti-Virus 3.1 and 4.0 on all
Domino Servers, and Upgraded all servers to Mail Security for Domino
5.1.
Use Microsoft Sharepoint 2.0 as a repository for Lotus Notes Documentation.
Created and Uploaded 15 "How to" Documents including on
How to Activate Blackberry Users, How to Resolve Undelivered Blackberry
Messages, How to Edit the Out of Office Profile and Out of Office
Agent, Delete the notes user, Register the notes user, Assign a fax
number to a notes user, MIMESweeper troubleshooting,, etc….
Upgraded SpamSentinel from version 4 to version 6 and Monitor SPAMSentinel
for Domino Server.
Set up SpamSentinel reporting tool, to send spam quarantine reports
to selected users.
Resolved issue with SpamSentinel and SAV, as SAV did not see virus
message, but SS saw message as spam, and quarantined it. After SAV
def files updated, SAV found the virus, and deleted the quarantine
DB, which resulted in backup on all three mail.boxes. Created new
quarantine DB, updated ACL, bounced router, all messages routed to
the new quarantine DB. Also added SpamSentinel as a directory and/or
DB to exclude from Scans, so SAV won't delete SpamSentinel Dir or
nested DB's in the future.
Created Explicit Archive Policy, Settings, & Criteria for user
in an archive prohibited environment; Modified $Policies view in users
personal NAB to allow dynamic client configuration to recognize new
archive settings.
Using Domino Designer, grant database view rights for users in templates;
Refresh design on corresponding production databases.
Registered new Domino servers in Planco domain, modify various Policy
documents.
Created key ring file and CA Certificate, merged signed CA Certificate
into key ring, restarted http task to correct an issue with an expired
web server certificate.
Discovered and deleted 45 obsolete mail files from various mail servers,
reclaiming 12GB of space.
Updated NAB person doc certificates for 50+ users whose public keys
did not match certificates.
Modified server notes.ini files to fix incorrect configuration settings.
Monitor MIMESweeper on Mail Relay Server and Symantec Mail Security
for Domino.
Uninstalled MailSweeper 4.3_12 and installed MimeSweeper for SMTP
5.2 on outbound mail relay server.
Using Set Config command, changed path of temp dir on mail servers
notes.ini files, to resolve issue associated with Legato EmailXtender,
in preparation for Legato Upgrade Project; disabled/re-enabled mail
journaling; remotely shutdown Domino Mail servers and upgraded to
Legato EmailXtender 4.80.266.
U.S. Department of Commerce at Bureau of Census, Suitland, MD (Second
Assignment)
Lotus Notes / Domino Administrator: June 2005 - February 2007
(21 month assignment)
SSS (Special Sworn Status) Individual: Contract
employee hired to assist the Census Bureau on work authorized by Title
13, subject to same confidentiality requirements as regular Census
Bureau employees.
Daily management, analysis, and troubleshooting
of 9000+ Lotus Notes 6.5.2 mail files/users, and monthly server maintenance
on 49 Domino 6.5.5 Hub, Mail, SMTP, Application, Quickplace, Sametime,
VoiceMail, Archive, and Development servers, plus daily monitoring
of critical server tasks, log files, disk space, replication conflicts,
statrep.nsf for errors, dead mail, cluster replication, etc…
Troubleshoot & resolve server crashes, open PMR"s with Lotus,
including submitting NSD files for analysis.
Upgraded the Bureau's internal email antivirus system from TrendMicro
ScanMail for Lotus Notes 2.6 to TrendMicro ScanMail for Domino 3.0,
including TrendMicro Add-On Agent, Service packs and patches, on Hub,
Mail, Archive, SMTP/MTA, and Quickplace Servers.
Applied updated Lotus Notes 6.5.2 mail template to mail and archive
mail files on 24 servers.
Installed BlackBerry Desktop Manager 4.0 SP1, on client machines,
and synchronized Notes 6.5.2 Client with users handheld devices.
Rebuilt Notes Archive Server using Remote Desktop Connection
Create online scheduled server archiving for select users, troubleshoot
mail archiving, including synchronizing documents and rebuilding archive
profiles.
Created a Mail-in DB for collecting diagnostic files, as a repository
for Automatic Diagnostic Data Collection (ADC) Tool, corresponding
MIDB document, modified server diagnostic configuration settings,
and forced server crashes in the lab.
Run/analyze Cluster Report showing primary mail files, without corresponding
cluster replicas, and Replica Report showing database replica id's
that do not match.
Secondary responsibility for BigSky Remark Messaging/Voicemail Servers
and Account Requests
Secondary responsibility for Trend Micro ScanMail software on Notes
Servers.
Secondary responsibility for Quickplace Servers, including unregistering
places in Place Catalog, renaming directories, registering and unlocking
new place names in Place Catalog using qptool command.
American Water, Hershey, Pa.
Lotus Notes / Domino Administrator: November 2004 - May 2005
(7 month assignment)
Resolve outstanding Notes tickets/issues for 5,000+ Notes users.
Register, rename, recertify, & delete users, move users to new
certifier & new mail servers, modify person docs, troubleshoot
mail routing, database access issues, out of office agents, modify
location docs, create mail-in databases, ACL / Mail / & Multi-Purpose
Notes Groups; Resolve Calendaring & Scheduling issues, create
Group Calendars.
Use ServerAdmin Plus to audit Notes multi-purpose Group security and
ACL lookups.
Created private view on local copy of NAB showing sortable Format
Preference for Incoming Mail and Full Name columns for each user.
Move primary mail files on AS/400 to mail archive directory as part
of user deletion process.
Using Domino Designer, modify database form fields per user request.
Research & document notes.ini parameters & server doc settings
for approximately 20 mail, hub, application, web, fax & test servers.
Issue Sametime licenses to new users, send URL to users to download
Sametime to desktop with instructions on creating Sametime password.
Troubleshoot Sametime Meeting connectivity issues due to WinXP SP2
upgrades on client machines.
U.S. Department of Commerce at Bureau of Census, Suitland, MD (First
Assignment)
Lotus Notes / Domino Administrator: May 2004 - November 2004
(7 month assignment)
SSS (Special Sworn Status) Individual: Contract
employee hired to assist the Census Bureau on work authorized by Title
13, subject to same confidentiality requirements as regular Census
Bureau employees.
Provide daily monitoring, analysis, troubleshooting &
management of 4000 Lotus Notes mail users.
Create Event Generators/Handlers and SNMP traps to allow HP Openview
monitoring of Domino Servers.
Modify Notes.ini file to add QuerySet Handler, Event Interceptor,
& Collect tasks to support SNMP Queries, Traps, & Domino Statistic
Threshold Traps.
Move view rebuild subdirectories on 40 servers to data volume to accommodate
view rebuild disk space issues & modified notes.ini settings parameter
on server config document to change subdirectories path.
Installed and configured TrendMicro Scanmail on Quickplace servers.
Test debugging parameters on Notes Lab Mail Server to troubleshoot
server issues.
Hewlett-Packard at Wachovia Bank, Charlotte, NC
Groupwise & Exchange to Lotus Notes R6 Migration Engineer: October
2003 - May 2004
(8 month assignment)
2nd Level Pre-, Production-, & Post-End User Migration Support.
One of 8 Migration Coordinators/Engineers/Desktop Support team members,
remotely supporting via open phone lines, 15+ Desktop Engineers migrating
2500+ Groupwise users & 6500+ Exchange users from 120+ remote
sites, for both Wachovia Bank & Wachovia Securities.
Troubleshoot Notes Client installation issues, and Notes mail migration
issues, (mail forwarding rules, message counts, archived mail, customized
migration docs, .pst files, address books, schedule plus, etc…)
using ADT and CMT tools.
In chronological order from September 1996 to October 2003
All Lotus Notes / Domino Administrator Contract
Assignments:
Hoffman-LaRoche: Nutley, NJ 1996 - 1997
Air Products & Chemicals: Allentown, Pa. 1997
Federal Reserve Bank: Philadelphia, Pa. 1998 - 1999
US Tobacco (UST): Greenwich, CT 1999
Ernst & Young: New York, NY & Lyndhurst, NJ 2000
Quest Diagnostics: Collegeville, Pa. 2000
Mercedes-Benz USA (DaimlerChrysler): Montvale, NJ 2000 - 2001
Symphony Healthcare Services: Baltimore, MD (Traveled across USA for
client) 2001 - 2002
WWD Technology Group: Wilmington, DE 2002
City of Philadelphia, Philadelphia, Pa.: Mayor's Office of Information
Services; Department of Recreation 2002
Novartis Pharmaceuticals: East Hanover & Florham Park, NJ 2002
Atofina Chemicals: Philadelphia, Pa. 2003
1995 to 1996: PC Help Desk for: Pfizer:
Parsippany, NJ and Johnson & Johnson: Raritan, NJ
EDUCATION:
FRAMEWORKS,
Trevose, Pa. 2005
Administering IBM Lotus QuickPlace 3
PRODUCTIVITY
POINT INTERNATIONAL, Chicago, Illinois 2004
Administering the Lotus Domino R6 Environment: Operating Fundamentals
Administering the Lotus Domino R6 Environment: Building the Infrastructure
Administering the Lotus Domino R6 Environment: Managing Servers and
Users
GLOBAL KNOWLEDGE
NETWORK, King of Prussia, Pa. 2001
Implementing a Domino Infrastructure (R5)
Deploying Domino Applications (R5)
Maintaining a Domino Server Infrastructure (R5)
Maintaining a Domino User (R5)
NETLAN, New
York, NY 1999
Domino System Administrator Update Course for Lotus Notes 5.0
Lotus Help Desk Support for Notes 5.0
PRODUCTIVITY
POINT INTERNATIONAL, Allentown, Pa. 1997
Lotus Notes R4.5 System Administration 1 Course
INFORMATION
COMPUTER SYSTEMS INSTITUTE, Allentown, Pa. 1995
Earned a Certified Netware Administrator Certification.
